Topics

1

Mitel MiVoice Business/MCD/3300 / Upgrading EX Platform

« on: August 23, 2023, 03:26:04 PM »

I have a site that has 2 EX controllers - primary and secondary for resiliency.
They're running 9.4.1.19 and we're looking at upgrading them to 10.0.1.18.

This is the only site that I have running EX controllers and am wondering how long the upgrades take.
The help shows the order to upgrade is:
1. Service Link
2. EX Platform
3. MiVoice Business

It doesn't indicate the MVF and when to do that. 

I would like to let the site know an estimated down-time per controller - even though their phones and SIP trunks are resilient and the end users shouldn't even notice until their phone reboots with the new firmware for the set.
With that they want me to also do the upgrades late at night.

2

Mitel MiVoice Business/MCD/3300 / 69x0-W phones on MiVB 8

« on: August 14, 2023, 02:21:15 PM »

We have a customer with a cluster of 13 phone systems that currently cannot be upgraded beyond 8 due to some PER nodes.

They just purchased a bunch of 69XX-w phones and are having obvious issues getting them running.
Booting them up, they are attempting to download from "thirdparty.firmware.connect.mitelcloud.com"

I had them factory default the phone, and it does the same thing.
I then had them Select Voice Services and manually assign the TFTP server to the phone system's IP address.
When they did this, it then sat on DHCP discovery until it failed and restarted again.

I'm thinking we are completely stuck with the w's and will need to have them return them to Mitel in exchange for the older 69xx's.
But, they are asking me to pull a rabbit from my hat and see if there's a way to make these work on 8.

3

Mitel MiVoice Business/MCD/3300 / MiVB 10 - Who's jumped in already?

« on: May 18, 2023, 01:15:18 PM »

I've been working on Mitel systems since 1997 and specifically on the 3300 platform since 2002.  I've seen every release since 3300 ICP version 3.3 up to MiVB 9.4.

I have had the misfortune of being the first on many versions of software due to a customer's (and sales) request for a specific feature available in said version.
This goes along with all other Mitel software - MiVB, MBG, MiCC, 200ICP, 200EL, SX2000, etc.
Sometimes this having been first to install has bitten me and caused time spent with product support and design to come up with an immediate patch.

MiVB 10 was released and made available on 20 February 2023.  I have taken the I&M update courses and it looks like there's some really good things available with it.  But since I've been burned too many times in the past, I figured I'd let someone else take the lead on determining the quality of the version before I deploy it to any of our customers.
Also, I haven't seen any updates posted to it.  I recall when each release of 9.x came out, they came out with a patch of some sort within a month after release... or in some cases a whole new release.

That said, who's taken the leap and installed it?  Are you having any issues?  If issues, have you had to contact product support?

4

Mitel MiVoice Business/MCD/3300 / 6970 and MiVB 8

« on: November 18, 2021, 05:13:47 PM »

Somehow one of our customers has managed to purchase a handful of 6970's and are stunned that they can't program them in the phone system. 
In June we upgraded their systems (13) to MiVB 8 to allow them to use 69xx phones and make use of the less expensive Single-Line licenses to allow the use of Grandstream GXW42xx devices and eliminate the old PER nodes (they have about 15 or so across the 13 systems).

Anyhow, does anyone know if you can spin the 6970's up as 6940's?