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Mitel MiVoice Business/MCD/3300 / Re: doorboxes
« on: May 15, 2014, 05:13:20 PM »
Yes
I'm thinking these are LS (loop start) you are using?
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2
Mitel MiVoice Business/MCD/3300 / doorboxes
« on: May 15, 2014, 11:33:25 AM »
I added a doorbox to our Valcom box we were already using on our system and I am not sure how to direct the calls to the intended group of extensions.
I found a
Thanks!
I found a
- Trunk Group Assignment
- Trunk Service Assignment
- Ring Group Assignment
Thanks!
3
Mitel MiVoice Business/MCD/3300 / Re: CP Service night mode
« on: January 28, 2013, 04:45:03 PM »
I think it may have been set this up as a ring group rather than a multi-call, so it wouldn't tie up the button after someone answers the call....?
Is there a way for that DID which is sent to the ring group to have a night mode?
Thank you.
Is there a way for that DID which is sent to the ring group to have a night mode?
Thank you.
4
Mitel MiVoice Business/MCD/3300 / Re: CP Service night mode
« on: January 25, 2013, 01:57:15 PM »
That is how our tech set it up. I think there was a reason multi-call didn't serve our purpose , but I can't recall right now what it was.
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Mitel MiVoice Business/MCD/3300 / Re: CP Service night mode
« on: January 25, 2013, 09:28:24 AM »
I want the ring group to only go to this other answer point under certain conditions (like Night1).
6
Mitel MiVoice Business/MCD/3300 / Re: CP Service night mode
« on: January 24, 2013, 11:48:41 AM »
I found the right place I think. the "line" I want is actually a "ring Group". I went to Ring Group Assignment and set Class of Service - Night2 to the correct index from the Call Rerouting Always form. It did not work.
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Mitel MiVoice Business/MCD/3300 / Re: CP Service night mode
« on: January 24, 2013, 08:02:05 AM »
I don't know where the call re-route index is entered for the first line I am using.... Where do I look?
8
Mitel MiVoice Business/MCD/3300 / CP Service night mode
« on: January 23, 2013, 09:47:04 AM »
I have a certain incoming line programmed in Sys admin->call handling->call routing->Call Rerouting Assignment for a night mode.
I know I used Sys admin->Automatic Call Distribution :
->Agent ID Assignment
->Agent Skill Group Assignment
->Path Assignment
To handle the one line. How do I add another line to go to the same night path?
Thanks!
I know I used Sys admin->Automatic Call Distribution :
->Agent ID Assignment
->Agent Skill Group Assignment
->Path Assignment
To handle the one line. How do I add another line to go to the same night path?
Thanks!
9
Mitel MiVoice Business/MCD/3300 / Re: 1 digit System Speed Call Assignment
« on: September 21, 2012, 12:10:36 PM »
thanks to both of you!
10
Mitel MiVoice Business/MCD/3300 / 1 digit System Speed Call Assignment
« on: September 20, 2012, 06:26:13 PM »
Can I create a one digit System Speed Call, say "1" to dial an outside number? What might I "break"?
People need to dial 8 or 9 to dial an outside number; all extensions are 3 digit.
I know it will pause to see if the person wants to dial more digits but I am ok with that. I just do not want to force other calls to that "1".
People need to dial 8 or 9 to dial an outside number; all extensions are 3 digit.
I know it will pause to see if the person wants to dial more digits but I am ok with that. I just do not want to force other calls to that "1".
11
Mitel MiVoice Business/MCD/3300 / Re: dial by name
« on: September 04, 2012, 12:30:33 PM »
I actually had set one up for a previous purpose so that worked. I also just created a system speed dial "711" that transfers directly to the main auto attendant for people to type as a 3 digit "extension".
12
Mitel MiVoice Business/MCD/3300 / Re: dial by name
« on: September 04, 2012, 08:54:52 AM »
is there a way to give people an option to get to the main menu?
On this one MLAA, when it ends, it recycles back to the beginning of the same message in an endless loop.
Thanks
Eli
On this one MLAA, when it ends, it recycles back to the beginning of the same message in an endless loop.
Thanks
Eli
13
Mitel MiVoice Business/MCD/3300 / dial by name
« on: September 03, 2012, 01:20:40 PM »
In an old thread, http://mitelforums.com/forum/index.php/topic,258.msg943.html#msg943
someone asked a problem similar to mine. we have various auto-attending messages for different departments. Only the "main" messages gives the 9 for "dial by name". How do I get people from the other auto-attending messages to the dial by name message? It is fine that all names are listed in one directory...
Eli
someone asked a problem similar to mine. we have various auto-attending messages for different departments. Only the "main" messages gives the 9 for "dial by name". How do I get people from the other auto-attending messages to the dial by name message? It is fine that all names are listed in one directory...
Eli
You'll have to have all mailboxes on each system you need dial by name by.
Or, upgrade to a centralized voice mail,
Or, incorporate the new Microsoft Exchange stuff -really cool, voice activated, call me if you want a demo.
Or, pick up a used voice mail system for that express purpose. You could even use an old DOS machine for that. Cheap solution but it's another data base you'd have to maintain. If it crashes you pick up another one.
Ralph
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Mitel MiVoice Business/MCD/3300 / Re: phone won't inititalize
« on: August 20, 2012, 05:48:44 PM »
how do I set a static IP for the phone?
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Mitel MiVoice Business/MCD/3300 / Re: phone won't initialize
« on: August 16, 2012, 06:28:26 PM »
I plugged in another phone after this one at the same location and it initialized perfectly...