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Mitel Software Applications / 5604 DECT, 'PBX Out of Service' and Nupoint
« on: September 23, 2011, 11:50:16 AM »
We are using Mitel 5604 SIP DECT handsets with the 3300 and Nupoint voicemail.
When a DECT user changes their voicemail passcode in Nupoint, within a couple of minutes their phone goes to 'PBX Out of Service' and can't be used. We then have to fix this, by logging into the 3300, finding the user and deleting the User PIN from the 'Access and Authentication' tab. The phone soon comes back online.
This is supposedly a feature, because if the user was a hotdesk user, Nupoint can update their hotdesk pin and voicemail pin at the same time.
However our DECT users are not hot desk users and this feature disables their phone.
Our supplier doesn't know how to fix this and nor do Mitel.
We have been told that Mitel may not investigate this problem because it was a requested feature.
It would be a good if there was an option to stop the pin being synced with the controller.
What can we do?
Anyone else having this problem?
Is anyone else using SIP DECTs and Nupoint and not having this problem?
Thanks
When a DECT user changes their voicemail passcode in Nupoint, within a couple of minutes their phone goes to 'PBX Out of Service' and can't be used. We then have to fix this, by logging into the 3300, finding the user and deleting the User PIN from the 'Access and Authentication' tab. The phone soon comes back online.
This is supposedly a feature, because if the user was a hotdesk user, Nupoint can update their hotdesk pin and voicemail pin at the same time.
However our DECT users are not hot desk users and this feature disables their phone.
Our supplier doesn't know how to fix this and nor do Mitel.
We have been told that Mitel may not investigate this problem because it was a requested feature.
It would be a good if there was an option to stop the pin being synced with the controller.
What can we do?
Anyone else having this problem?
Is anyone else using SIP DECTs and Nupoint and not having this problem?
Thanks