Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: ericmenesses on June 01, 2012, 05:41:34 PM

Title: 5000 Trunk Key LED on 5312 and 5340
Post by: ericmenesses on June 01, 2012, 05:41:34 PM

We recently installed a 5000 with 5340 (http://www.mitelforums.com/store/) and 5312 IP sets at a doctor's office. The customer has 5 telephone lines; I made trunk keys for these lines. When there are multiple calls on hold they want to differentiate the call the particular person placed on hold. For instance, with the 200ICP the individual's Trunk LED is flashing green instead of orange. Am I missing a flag or is there any work around on this? It does get confusing for them when multiple calls are placed on hold.

Title: Re: 5000 Trunk Key LED on 5312 and 5340
Post by: NTEDave on June 06, 2012, 11:25:58 AM

Go to System / Devices and Features Codes / Flags

There's an option to allow Green LEDs virtually at the top.

I haven't tested this as I don't have multiple analogue lines on my test system but this may give you some disinction between your held call and other held calls.

Let me know if this works.

Cheers.

Title: Re: 5000 Trunk Key LED on 5312 and 5340
Post by: dozer on June 14, 2012, 10:46:52 PM

It works with that flag turned on.