Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: nwilging on June 15, 2017, 10:00:10 AM
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We are running a conference application that is accessed by calling a number. That application will ask the caller to enter a 7 digit conference code to join a conference call. One of our users is interested in seeing a live report of who is calling into that specific call. Is it possible to create a filter for this? I am new to the system, so I apologize if my terminology is not correct. I can see filter options for the application itself, but no filter options for specific conference call codes.
Thanks.
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That's usually a function of the conference bridge. Are they using the built-in MEET ME CONFERENCE, the Mitel conference bridge, or one from someone else?
If you're using the built-in there's actually a "real time" CONFERENCE report under the CALL ACTIVITY tab of SYSTEM ADMIN & DIAGNOSTICS. My experience is that it is slow to refresh, but you can click on TOOLS icon and force a refresh.
Other applications will have much richer reporting, including historical.
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Is it possible through Reporter Real-Time Pro? Ultimately our user will need to view this report on their own, and they don't have access to the sysadmin and diagnostics.
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No. Reporter is not aware of conference codes. Plus real time doesn't display outside numbers. You could use HISTORICAL and filter for bridge number but you won't see a record until conference ends.
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What "conference application" are you using?