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Mitel Forums => Aastra - MiVoice Office 400 and MiVoice MX-One => Topic started by: bojo387 on June 08, 2023, 10:02:01 AM

Title: MiVO400-callers must hear different greeting for user's CFNR and CFB
Post by: bojo387 on June 08, 2023, 10:02:01 AM

I need some advice on a customer requirement.

When callers try and reach a user, they should hear different greetings for the user's CFNR and CFB settings. But the setting should allow callers to leave a voice message on the user's own voicemail box in both scenarios. (CFNR and CFB)

Is there a way to fulfill this? Especially without complicating things?

Title: Re: MiVO400-callers must hear different greeting for user's CFNR and CFB
Post by: bojo387 on June 09, 2023, 05:53:54 AM

I've worked out a solution but it requires an AA profile per target user as well as 2x Virtual mailboxes for the greetings. Anyway, it will be too much of a task just to have a different greeting when a user is either busy or not answering... I've managed to convince the customer that a single/general message stating the user is unavailable does the job and CFB or CFNR goes straight to the user's vm.

Locking this one up.