Topics

1

MiVoice Office 250/Mitel 5000 / Dropped Call

« on: May 11, 2016, 03:02:55 PM »

Just had a client that experienced the following

On an external call - "they were both on speaker phone and there was some clicking on the line, then it beeped a couple of time (like a busy signal) and then the call was cut off adn they had to phone each other back."

5000, 6.1 with SIP trunks
SIP carrier traced the call and they show the 5000 sent a BYE message which ended the call. 

Does anyone have an idea what the clicking and beeping might have been?  Could this have been low bandwidth or some other notice?

2

MiVoice Office 250/Mitel 5000 / Display Caller ID but with no Ring Tone

« on: May 02, 2016, 12:05:53 PM »

Is it possible for a phone to display the incoming caller ID but without ringing?

Client has 5 phones that incoming calls ring into, they have 3-4 sales phones that do not want to their phones to ring BUT would like to be able to look at their phone and if they recognize the caller ID answer the call.

I know this is possible on other systems but I can't imagine how it could be done on the 5000

3

MiVoice Office 250/Mitel 5000 / Mid Call Hang Up

« on: April 15, 2016, 01:15:54 PM »

5000 HX Controller
PRI Lines
Digital Phones (8528)

I have one user at a newly installed site that is experiencing something weird.   They will be on an internal call and out of no where the call will be disconnect.  The person they are speaking with says it sounds like the user slammed the phone down but that user didn't.   This has happened multiple times, always impacting the same extension but with different internal callers. 

Ext 101 calls Ext 102
They are both speaking on their handsets
The call is disconnected and Ext 102 hears something like a phone being slammed down
Ext 101 just goes dead

Any thoughts?

4

MiVoice Office 250/Mitel 5000 / Remote phone hung on.... "Please wait while upgrades..."

« on: April 06, 2016, 03:16:07 PM »

Anyone seen this before?

Setup a remote phone and it came online while we were onsite but since we left the phone has become hung up on the "Please wait while upgrade are being preformed on the HTML applications on this phone" screen.

Monitoring though Mitel SAD shows the phone as online but it can't make calls.
The other remote phone onsite works fine

5

MiVoice Office 250/Mitel 5000 / Ring Two Phones, Even when in Use

« on: April 06, 2016, 03:06:57 PM »

trying to figure out the best way to achieve the desired result.

Here is what the customer has....
Calls placed to a DID ring two phones (Ext 101, 102)
If the call is unanswered it goes to vm101

To do this I created a hunt group with a Phone Extension list (101, 102) as the only member
Recall is set to send the caller to a CRA, which in turn transfers them directly to vm101
This works fine

Customer has now ask for the ability to have calls ring both phone even when they are in use. 
I don't believe this is possible using a hunt group but maybe I am wrong.
I was thinking of just routing the DID directly to Extension 101 and adding a secondary extension on Ext 102

Anyone have a better idea?

6

MiVoice Office 250/Mitel 5000 / SIP Trunking - ptime

« on: April 04, 2016, 01:30:20 PM »

Just installed SIP trunking from a new carrier on a 5000 V6.1

Incoming is working perfect, outgoing works with the exception of specific numbers, where we are seeing a 488 error "Not Accepted Here" 

Seems like a carrier issues to me but they have asked us to change the ptime setting from 30 to 20

v=0
o=Mitel-5000-ICP 35394288 1459783486 IN IP4 172.22.32.50
s=SIP Call
c=IN IP4 172.22.32.50
t=0 0
m=audio 6186 RTP/AVP 0 8
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=ptime:30
a=maxptime:30
a=cdsc:1 image udptl t38

I don't have a clue how this is done or why it would make a difference. 

7

MiVoice Office 250/Mitel 5000 / ARS question

« on: March 15, 2016, 08:33:02 PM »

Curious if this is possible and if so how to set it up

5000 HX with v6.1
3 different CO trunk Groups (call them A, B, C)

I want to setup ARS so that some users access trunks in group A first, then B, then C
but for other users they access trunks in group C first, then A then B

Is this possible?

8

MiVoice Office 250/Mitel 5000 / Delay on SIP trunks

« on: February 14, 2016, 06:51:36 PM »

Setup:
5000 HX ver 6.1
24 IP phones
6 SIP trunks (babytel)

Dedicated cable drops to a TP-Link POE switch
Cisco RV042 router connected to a cable modem,
Internet Stats (real world)
  - 2.6 up & 23 down
  - Latency 80-90ms average
  - Jitter 3-4ms

Callers are frequently experiencing a lag or delay on outside calls.  The quality of the voice is fine, it just seems to take 1-2 seconds to get to outside party.   This obviously creates some awkward pauses and doesn't  I have observed this first hand several times while onsite. 

The delay / lag is noticeably increased when calling another customer who is using SIP trunking, although through a different carrier.   

Working through regular channels with babytel and Mitel but figured I would see if there were any suggestions.

9

MiVoice Office 250/Mitel 5000 / System Reset (reboot) from the web portal

« on: January 08, 2016, 11:36:08 AM »

Is it possible to do a system reset from the web portal?

10

MiVoice Office 250/Mitel 5000 / Linked nodes using VPN

« on: December 09, 2015, 05:15:07 PM »

I have a smaller site that is connect back to head office using a VPN tunnel.  From time to time they have issue with the DSL provider and we lose the tunnel.  When the routers re-establish the VPN tunnel the 5000s don't always re-connect. 

Is there a way to force re-connection without rebooting a phone system?

11

MiVoice Office 250/Mitel 5000 / SIP phone, disconnect issue

« on: November 30, 2015, 05:45:05 PM »

5000 HX
9 SIP extensions (dont get me started on this)
LS lines


After we receive and deal with a call, after you've hung up the phone. A phantom call lingers on the phone until you reselect the call and hang up again.

My gut is telling me that this the issue is on the SIP phone but I am not sure, nor can I think of way to isolate it.

12

MiVoice Office 250/Mitel 5000 / Aastra SIP phones

« on: November 19, 2015, 03:17:32 PM »

I have a client who wants to reuse his existing aastra SIP phones with a mitel 5000.

Is it possible to get feature codes to work and if so are they simply programmed as one touch speed dials?

13

MiVoice Office 250/Mitel 5000 / Mitel 5000 HX DDM-16b 3M to AMP Cable - PIN OUT

« on: November 18, 2015, 05:06:30 PM »

Does anyone have a diagram of the Pinout for the DDM-16 cable?

14

MiVoice Office 250/Mitel 5000 / Delay on phones

« on: November 10, 2015, 02:36:39 PM »

I have a client who is experiencing delays on their 5000.

"I’ve noticed increasing frequency and length of delay on the phone.  Delay to get a dial tone; delay to make the phone connection; delay in transmitting voice."

They are running 5000 HX
4 digital phones
v 6.0.11.113

I have noticed that they CPU usage seems to be quite high for a small system.  50-70% at the moment with no active calls.
AND a couple of weeks ago they had a voicemail channel failure & voice mail system link down.  A reboot of the system seemed to clear up those issues.

Thoughts?

15

MiVoice Office 250/Mitel 5000 / Handsfree On/Off

« on: November 02, 2015, 06:22:01 PM »

Question regarding using Handsfree On/Off

I have a client that is coming for a Avaya system where they often did what they call "voice calls."  They would press a one touch button for a specific user which would ring their extension one time and then open allow them to start speaking.  I am aware I can some what mimic this feature on the 5000 by setting the phone's handsfree on/off flag to yes.

My question is assuming the handsfree flag is set to yes... is there any way for the person initiating the call (internal only) to bypass the handsfree and ring the extension?