Messages

1

MiVoice Office 250/Mitel 5000 / Re: Need help with DEE routing steps

« on: May 13, 2016, 05:56:05 PM »

I discovered that when I turn human answer supervision on for the user DEE will follow the routing step timer and the call will be answered by the system vm box if I do not answer on my cell phone. If the human answer supervision is off then the call does not recognize the routing steps that I have created. However, on another 5000 at a similar software release (6.1.4.64) I have a DEE user set up the same way and the routing steps operate correctly without human answer supervision turned on.

If you are using analog trunks what you are describing is correct. 

2

MiVoice Office 250/Mitel 5000 / Re: Dropped Call

« on: May 11, 2016, 03:36:12 PM »

Hershel,

Did they get a Low Bandwidth error on their phone when they got the *beep beep* noise?

It sounds as though they had a problem with the connection and the system gave up on the call. You can look in the SIP logs and see if you can find anything.

Thanks,

TE

Any assistance on where and what I am looking for in the SIP logs?

3

MiVoice Office 250/Mitel 5000 / Dropped Call

« on: May 11, 2016, 03:02:55 PM »

Just had a client that experienced the following

On an external call - "they were both on speaker phone and there was some clicking on the line, then it beeped a couple of time (like a busy signal) and then the call was cut off adn they had to phone each other back."

5000, 6.1 with SIP trunks
SIP carrier traced the call and they show the 5000 sent a BYE message which ended the call. 

Does anyone have an idea what the clicking and beeping might have been?  Could this have been low bandwidth or some other notice?

4

MiVoice Office 250/Mitel 5000 / Display Caller ID but with no Ring Tone

« on: May 02, 2016, 12:05:53 PM »

Is it possible for a phone to display the incoming caller ID but without ringing?

Client has 5 phones that incoming calls ring into, they have 3-4 sales phones that do not want to their phones to ring BUT would like to be able to look at their phone and if they recognize the caller ID answer the call.

I know this is possible on other systems but I can't imagine how it could be done on the 5000

5

MiVoice Office 250/Mitel 5000 / Re: Need help with DEE routing steps

« on: April 18, 2016, 06:23:35 PM »

What software version? 

I know there were some older versions that we are bit bugging when it come to DEE.
I believe a work around we used was create a new step with a ring duration of 1 second so it looked like this

Step 1
16 seconds
Desk & Mobile

Step 2
1 second
Desk & Mobile

Step 3
Voice Mail

6

MiVoice Office 250/Mitel 5000 / Mid Call Hang Up

« on: April 15, 2016, 01:15:54 PM »

5000 HX Controller
PRI Lines
Digital Phones (8528)

I have one user at a newly installed site that is experiencing something weird.   They will be on an internal call and out of no where the call will be disconnect.  The person they are speaking with says it sounds like the user slammed the phone down but that user didn't.   This has happened multiple times, always impacting the same extension but with different internal callers. 

Ext 101 calls Ext 102
They are both speaking on their handsets
The call is disconnected and Ext 102 hears something like a phone being slammed down
Ext 101 just goes dead

Any thoughts?

7

MiVoice Office 250/Mitel 5000 / Re: Remote phone hung on.... "Please wait while upgrades..."

« on: April 07, 2016, 02:47:10 PM »

I suspect the issue had something to do with the port forwarding, specifically the ports associated with HTML (3999, 3998)

There is a work around...
Create a new Application Profile
Make sure nothings is under the Applications
Assign the remote phone to it

This bypassed the need to load any HTML applications, problem solved.   

8

MiVoice Office 250/Mitel 5000 / Re: Remote phone hung on.... "Please wait while upgrades..."

« on: April 07, 2016, 12:24:43 PM »

Direct port forwarding.  Odd things is another phone onsite works fine. 

Just to rule out cabling or a physical port issue I have them try the non-working phone in place of the working one and the same things.

So, one phone connects fine.  The other phones seems to connect but get hung up on the "Please wait while upgrades...."

9

MiVoice Office 250/Mitel 5000 / Remote phone hung on.... "Please wait while upgrades..."

« on: April 06, 2016, 03:16:07 PM »

Anyone seen this before?

Setup a remote phone and it came online while we were onsite but since we left the phone has become hung up on the "Please wait while upgrade are being preformed on the HTML applications on this phone" screen.

Monitoring though Mitel SAD shows the phone as online but it can't make calls.
The other remote phone onsite works fine

10

MiVoice Office 250/Mitel 5000 / Ring Two Phones, Even when in Use

« on: April 06, 2016, 03:06:57 PM »

trying to figure out the best way to achieve the desired result.

Here is what the customer has....
Calls placed to a DID ring two phones (Ext 101, 102)
If the call is unanswered it goes to vm101

To do this I created a hunt group with a Phone Extension list (101, 102) as the only member
Recall is set to send the caller to a CRA, which in turn transfers them directly to vm101
This works fine

Customer has now ask for the ability to have calls ring both phone even when they are in use. 
I don't believe this is possible using a hunt group but maybe I am wrong.
I was thinking of just routing the DID directly to Extension 101 and adding a secondary extension on Ext 102

Anyone have a better idea?

11

MiVoice Office 250/Mitel 5000 / Re: Holiday Greeting Best Practices

« on: April 05, 2016, 03:36:43 PM »

If you goal is to manually switch between day & night but also have a holiday schedule here is what I do

Day Mode - program as per normal and don't worry about holidays
Night Mode - point this at your STAR with the holiday schedule


STAR for Holidays
 - Program the default destination to be your typical Night Mode destination, this way if it is not a holiday it will go to your regular Night Greeting (or whatever)
 - Program the start times & dates for the holiday to include the afternoon of the work day before the holiday, so if they are closed July 1st set the start time for 2pm (or whatever) June 30th.  Because the STAR is only used when when the system is in Night Mode the early start time only matters when they are ready to leave and manually switch it.
 

12

MiVoice Office 250/Mitel 5000 / Re: SIP Trunking - ptime

« on: April 04, 2016, 07:25:26 PM »

Just an update after speaking with Mitel tech support
ptime = payload time

The ptime is set under the IP Call Configuration but it is referred to as Audio Frames/IP Packet.  Each frame is 10sec of audio so setting the Audio Frame to 2 = 20ms ptime

13

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000/Inter-tel...inherited

« on: April 04, 2016, 02:27:13 PM »

proprietary software used to program this system and how can I acquire it?
yes, MiVoice Office 250 System Admin & Diagnostics it is available on Mitel online

is there a way to find this without defaulting the system?
Mitel has a backdoor that they can typically enable but at a cost... something like $500 one time

SIP Trunking: is the system able to accept SIP trunks?
Yes, there are several approved carrier and others which are known to work

14

MiVoice Office 250/Mitel 5000 / SIP Trunking - ptime

« on: April 04, 2016, 01:30:20 PM »

Just installed SIP trunking from a new carrier on a 5000 V6.1

Incoming is working perfect, outgoing works with the exception of specific numbers, where we are seeing a 488 error "Not Accepted Here" 

Seems like a carrier issues to me but they have asked us to change the ptime setting from 30 to 20

v=0
o=Mitel-5000-ICP 35394288 1459783486 IN IP4 172.22.32.50
s=SIP Call
c=IN IP4 172.22.32.50
t=0 0
m=audio 6186 RTP/AVP 0 8
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=ptime:30
a=maxptime:30
a=cdsc:1 image udptl t38

I don't have a clue how this is done or why it would make a difference. 

15

MiVoice Office 250/Mitel 5000 / ARS question

« on: March 15, 2016, 08:33:02 PM »

Curious if this is possible and if so how to set it up

5000 HX with v6.1
3 different CO trunk Groups (call them A, B, C)

I want to setup ARS so that some users access trunks in group A first, then B, then C
but for other users they access trunks in group C first, then A then B

Is this possible?