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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: tango999 on July 09, 2013, 06:15:09 AM

Title: [Help] Long distance call number truncated, hence invalid
Post by: tango999 on July 09, 2013, 06:15:09 AM

Hi

We just started to use mitel phone system. The handsets are mainly 5312.

The system was configured as such that we can call an external number without dialing '9', i.e. we can dial the number directly. However, if the external number is longer than 13 digits, the trailing numbers cannot be entered (rejected).

I know there is a way to by-pass this, i.e. there is a combination of keys you can dial before dialing the real phone number. Does anyone know about this?

Many thanks for any input.!

Title: Re: [Help] Long distance call number truncated, hence invalid
Post by: Mattmayn on July 09, 2013, 07:25:34 AM

Check the maximum digits dialed form in the ARS section.

Title: Re: [Help] Long distance call number truncated, hence invalid
Post by: ralph on July 09, 2013, 08:12:09 AM

What does your display say when the call is rejected?  Invalid Number?  or Not allowed?

Ralph

Title: Re: [Help] Long distance call number truncated, hence invalid
Post by: tango999 on July 09, 2013, 08:19:27 AM

Quote from: Mattmayn on July 09, 2013, 07:25:34 AM

Check the maximum digits dialed form in the ARS section.

Ah! I found it ! Thanks for your lead!

In ARS digit dialed, number of digits to follow after dialing '00' was set to 11 digits only. I changed it to 12, now it is OK.!

Title: Re: [Help] Long distance call number truncated, hence invalid
Post by: tango999 on July 09, 2013, 08:20:22 AM

Quote from: ralph on July 09, 2013, 08:12:09 AM

What does your display say when the call is rejected?  Invalid Number?  or Not allowed?

Ralph

Thanks, the person above you provided very useful lead and I found where to fix the problem.