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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: smbijelic on January 16, 2012, 05:26:11 PM

Title: Mitel 3300: ACD Agent on a call for 2 hours
Post by: smbijelic on January 16, 2012, 05:26:11 PM

My ACD Agents that are on a call for more than 2 hours show as IDLE and start the IDLE Agent timer (Using PrairieFyre Software).  Is this a timer setting on the 3300?  I can't seem to find it anywhere.

Thanks in Advance.