Topics

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Mitel MiVoice Business/MCD/3300 / Need to insert a pause for call forwarding profile to enter a long distance code

« on: August 30, 2018, 12:10:39 PM »

Hi,

We have a Mitle 3300 controller. I am trying to configure a call forwarding profile for a Mitel 6920. The number that calls will be forwarded to is a long distance number. I need to have the call forwarding profile enter a 4 digit long distance code after the number is dialed. The profile firsts dials 9 for an outside line, than the 7 digit number. I have tried inserting a #, as well as a P (as per other forum posts), but each time I add a P, the following error occurs: Forwarding Destination' is not a valid Telephony String. Only 0-9, *, and # are allowed..
Each time I add a # or *, an Invalid directory number error occurs.

Is there a way to accomplish what I am attempting to do?

Thanks,

2

Mitel MiVoice Business/MCD/3300 / Change the primary line from single line to key system

« on: August 22, 2018, 11:11:59 AM »

I have 2 Mitel 6920 IP phones that are members a hunt group. Both of these phones are in a Multi-device user group. The primary line of both of these phones are Key System lines. I created a new station, added it to the same hunt group, and created a Multi-device user group for it.

I want to change the primary line from a Single Line to a Key System, but am not finding a way to do this.

Attached are images from the Keys form for x2843 (currently deployed and prime line is Key System), and x2849 (the station I need help with configuring prime line as key system):

There is one main difference right now between the 2 existing stations, and the new one. The existing stations are configured within the Mitel Applications Suite as a MiNet device. so that they can be used for Oaisys call recording. However, I do not think that would be affecting the ability to configure the primary line as a Key System.

Any help with configuring this would be appreciated.

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Mitel MiVoice Business/MCD/3300 / There are no IP Device/User resources available

« on: July 13, 2017, 02:06:40 PM »

Hi,

We have a Mitel 3300 MXe-III. We currently have 647 IP users, and 816 allocated IP user licenses.
I am no longer able to import users with the 3300 ICP Import Spreadsheet, or create a new user manually on the controller.
The error I get is:
There are no IP Device/User resources available

If anyone has run into this issue before, or can point me in the right direction to problem solving it, it would be greatly appreciated.

Thanks,
Ken

4

Mitel MiVoice Business/MCD/3300 / Do analog phones still function if the Mitel controller drops off the IP network

« on: September 27, 2016, 03:09:53 PM »

Hi,

I have a question about whether analog lines will still work, if the Mitel 3300MXe controller loses its network connection.

Here is our setup. We have 2 PRIs coming in from the PSTN. One PRI connects to our primary Mitel controller. The other PRI connects to our resilient Mitel controller node. We have analog trunks from the PSTN that connect to three Mitel ASUs.

 2 ASUs connect to the primary Mitel controller, and 1 ASU to the resilient Mitel controller.

Our IP phones connect to the Mitel controllers via our IP network.

Additionally, we have 2 legacy phone systems, Siemens HiPath 4000, and Siemens HiCom 300. The HiPath 4000 connects to our primary Mitel controller via 2 QSIGs. The HiCom 300 connects to the HiPath 4000 through a Siemens network connection, which is not part of our IP network. Please see the attachment that diagrams this setup.

We have experienced some network outages lately, which we are working to eliminate. Our IP phones stop working if a network issue causes the controllers to drop off the network.

We will most likely test how a network outage affects analog lines, but the test would involve disconnecting the Mitel controllers from the network, which of course will cause IP phones to go down.

What I would like to know is, with the above described scenario, if the Mitel controllers drop off the network, will analog lines still be reachable from the PSTN? Would they still be reachable by the Siemens systems? By reachable, I mean can call to, and answer from.

Let me know if any further information is needed to better explain this scenario. Thanks!