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Author Topic: Hunt Group alternate/overflow option  (Read 1070 times)

Offline VinceWhirlwind

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Hunt Group alternate/overflow option
« on: July 02, 2017, 07:49:07 PM »
If I have a Hunt Group with a bunch of DNs in it, and if none of those DNs is available, how do I give it an "overflow" target?
Ring Groups seem to have this option, but not Hunt Groups....
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Offline b_hackbarth

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Re: Hunt Group alternate/overflow option
« Reply #1 on: July 03, 2017, 03:08:48 AM »
Hi Vince,  go to the Call Re-Routing form and give the Hunt Group a 1st alternative route to the desired destination.  It should follow that route if all members are busy or absent from the group, also if the COS call forward no answer timer expires.
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Offline VinceWhirlwind

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Re: Hunt Group alternate/overflow option
« Reply #2 on: July 04, 2017, 02:25:46 AM »
Thank you, that makes sense.
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