First, I'm extremely new to the whole Mitel/phone system administration so please pardon me if my terminology is lacking.
We have it setup that incoming calls come in to our Mitel 3300 via a toll free and/or local number and are directed into Hunt Group xxxx. Through NuPoint/Call Director/Call Flow using a schedule, we have Hunt Group xxxx directed to an auto attendant that lists out 6 menu options 2, 3, 4, 5, 6, 8. Option 2, the first menu has 5 sub-options. Sub-option 1 directs calls to ACD Path aaaa, which then redirects calls to ACD Agent Skill Group bbbb where we have multiple agents assigned to answer the "queued calls".
What I'm being asked to accomplish is have Sub-option 1 redirected to a newly created Ring Group (cccc) instead of the ACD Path (aaaa). The Ring Group is confirmed to be set to ring all extensions/members. The members would be the same ACD agents that are members to the the ACD Agent Skill Group mentioned above.
When the Ring Group (cccc) is engaged via the Call Flow, it still only rings one person at a time, yet the ring group is configured to ring all. I am not sure what I need to change/configure/update and the Help file on our system isn't giving me the information that I need. Any ideas would be greatly appreciated.