MiCollab AWV - edit invite email template?

[lundah]

Anyone know if it's possible to edit the template used for the invite email AWV sends out to invitees? This is on MiCollab 7.3.

[Tech Electronics]

lundah,

What exactly are you wanting to edit?

Thanks,

TE

[lundah]

Customer wants to add text before/after the web link to remind internal users to use the Windows AWV client instead, they've been having some config conflict issues with the web AWV client breaking other applications.

[acejavelin]

Yes, you can edit it... We had to do it at a site that had more than 3 access numbers (several international numbers) and we had to add them manually into the template file, but any upgrade will over-write the file. It's been a while since we did it, can't find my notes. If you open a ticket with support they can tell you the template file you need to edit. (Sorry, thought I had the info here, but after 30 minutes of searching I can't find it)

[johnp]

If it's built by a template file, making the change to the equal within customer-templates and expanding the file should keep after upgrade. Editing the original template will get overridden. At least that is how e-smith used to work

[VinceWhirlwind]

Yes, you can edit it... We had to do it at a site that had more than 3 access numbers (several international numbers) and we had to add them manually into the template file, but any upgrade will over-write the file. It's been a while since we did it, can't find my notes. If you open a ticket with support they can tell you the template file you need to edit. (Sorry, thought I had the info here, but after 30 minutes of searching I can't find it)

I wouldn't mind knowing how to do this, if anybody finds out?
 
We would like to edit the template so it can offer multiple numbers, eg, "internal: nnnn" "NSW: nnnn nnnn" "VIC: nnnn nnnn" etc...

[lundah]

Tech support told me it can't be changed. I'm sure there's a template file somewhere in the filesystem, but it seems like poking around for it could be a bit risky. Submitted a DCR for it, at least.

[johnp]

This does appear to be among the templates in /usr/awc/connpoint/content/templates. Think the file that creates t is wdinvite.asp

Looked at it briefly with notepad++ and it looked like this might be doable.

As this is created by the rpm, any mod would not survive and upgrade

[VinceWhirlwind]

So you would ftp to the controller, navigate to that directory, copy off the file, edit it then ftp it back?