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Third Party Single User Provider with Call Record

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ralph:
I have a bit of of unusual request from a customer.
They have a 3300.  They record all their calls.  They need to have a handful of external users with call record.
Now you may think that they could use an MBG and you'd be correct but, (and I kid you not) it will take 9 months to a year to get through their security processes.  They need this sooner than that.

My first thought is there would be a third party hosted user with automatic call record like Oaisys. 
Or they could use a softphone on their desktop with built in call record to a third party like Vonage or something.

Or, and I don't know if this is possible, could they do it with call twinning?

Does anyone have a suggestion?

Ralph

dilkie:
without an MBG, how are these "external users" connected to the 3300 today?

ralph:

--- Quote from: dilkie on June 12, 2017, 02:04:04 PM ---without an MBG, how are these "external users" connected to the 3300 today?

--- End quote ---

They're not.  Right now, when they make sales calls that have to  be recorded, they call someone in the office and have them conference in and then mute so the call can be recorded.

I think I've found my answer.  Vonage does what I'm looking for.  Hosted with recording rules.  http://bit.ly/2sUQySm

Ralph

Tech Electronics:
Ralph,

I have a MiVO-250 user that does this with Google Voice. They send their calls via DEE with Human Answer Supervision Off to their Google Voice number which then calls their Cell Phone and Records the call. I don't know how well it works, but it seems to be the same thing you have figured out with Vonage. I think it also creates a transcript of the call for them as well.

Thanks,

TE

ralph:

--- Quote from: Tech Electronics on June 12, 2017, 06:22:52 PM ---Ralph,

I have a MiVO-250 user that does this with Google Voice. They send their calls via DEE with Human Answer Supervision Off to their Google Voice number which then calls their Cell Phone and Records the call. I don't know how well it works, but it seems to be the same thing you have figured out with Vonage. I think it also creates a transcript of the call for them as well.

Thanks,

TE

--- End quote ---

That sounds like it would work for incoming calls.  They need outbound calling.

Ralph

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