Hi all,
I'm having a really obscure issue with one particular phone/extension that has one-way audio on inbound external calls, and no-way audio calling to another zone across the street, but otherwise works. I can't figure this one out. I've swapped phonesets, blown out the extension & rebuilt it, changed cables, ports, tested in my own office, just about everything. Surprisingly it even happens when I hot desk my own extension on it and test.
We're on a flat network with metro-e so there shouldn't be any routers or firewalls in the way.
I exported the user list to excel just to see what could be different about this one. Surprisingly, his user has no Primary Phone Service ID, where all the others do. What is that, and why would it be blank?
TIA,
-dg
