Hello,
I am new to the Mitel community so be gentle. My background is in Cisco but I am excited about now working with a Mitel system. We are running MiCollab 7.2.0.26 / Mitel Standard Linux 10.5.7 / OVA 7.2.0.26. What I'm about to ask is no doubt very simple but I just don't know where to look in the Mitel system to correct the problem. I have registered for Mitel training and in a few months hope to avoid this kind of question but for now it is unavoidable.
I noticed last week that when our support engineers reset a voicemail password or add a new user the user receives two emails and the content of the email is nonsensical. I was able find the "Welcome E-mail" tab under "Configuration/MiCollab Settings/Welcome E-mail" and correct most of the email content but there are two sentences I cannot get rid of. These sentences do not appear in the "Custom Message" section of the "Welcome E-mail" so I assume they have been made part of the actual email template used for the notification. Can you tell me where to look for the email template?
Also, where should I look to figure out why the users are receiving two emails?
Thank you for your time.
