Author Topic: MiVoice Business Console call transfer (no ring back tone).  (Read 2453 times)

Offline saliou-ab

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I am using MiVoice Business MXe III with MiVoice Business Console. When calls are transferred from console to other destinations callers hear only silence and (no ringing).

Did some one face the same issue or have a recommendation?

Thanks in advance.


Offline petr.necas

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Re: MiVoice Business Console call transfer (no ring back tone).
« Reply #1 on: May 24, 2017, 10:50:41 AM »
Are the phones (voice VLAN) and the console (data VLAN) on different VLANs?

Offline johnp

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Re: MiVoice Business Console call transfer (no ring back tone).
« Reply #2 on: May 24, 2017, 07:27:46 PM »
Is the cos set to play music on transfer? If so, do you have a music source?

Offline saliou-ab

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Re: MiVoice Business Console call transfer (no ring back tone).
« Reply #3 on: June 02, 2017, 08:37:59 AM »
Consoles and phones are operating on LAN where VLANs are as follow:

Data VLAN = 2

Voice VLAN = 3

Offline saliou-ab

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Re: MiVoice Business Console call transfer (no ring back tone).
« Reply #4 on: June 02, 2017, 08:42:24 AM »
Is the cos set to play music on transfer? If so, do you have a music source?

Yes there is an embended MoH source which is playing well, but not during the transfer.

Offline petr.necas

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Re: MiVoice Business Console call transfer (no ring back tone).
« Reply #5 on: June 05, 2017, 04:45:16 AM »
Aren't you using SIP trunk? Maybe the option "Disable Reliable Provisional Responses" is set to No and the SIP peer does not support PRACK.

Offline saliou-ab

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Re: MiVoice Business Console call transfer (no ring back tone).
« Reply #6 on: June 08, 2017, 06:24:30 AM »
Aren't you using SIP trunk? Maybe the option "Disable Reliable Provisional Responses" is set to No and the SIP peer does not support PRACK.

No Petr, I am not using SIP Trunks at this moment. I am using one E1 for exteernal calls.

Thanks


 

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