We have set up anew system and slowly rolling out the MiCollab desktop client for users. One issue we have run in to is trying to dial a contact that was imported from Outlook. The calls fail because a "1" is not being inserted before the area code. So the contact number is 555-456-7899, the client is trying to send 95554567899 which then fails. In the MiCollab server under the PBX nodes, plus dialing rules are populated - country code = 1, International = 011, LD = 1. Are there any other areas I need to configure?
Second question - For the MiCollab operator console, is there a way to change the sort order of the corporate contacts? It looks like they are sorted by first name currently, but would like to see them by last name.
Any info appreciated!
Thank you