Hi Everyone!
I have a speed call created with an actual number that dials over XNET trunking. In ARS, this speed call is entered that goes to Route List. The 1st route goes to XNET trunking, 2nd route goes to ISDN trunks.
For example,
Speed call: 560-5000 - Actual number:89055000 --> This goes to XNET trunking
In ARS:
89055000 goes to route list 20
Route List 20 - 1st route = 10 --> goes to XNET
- 2nd route = 20 --> goes to E1
Route 20 goes to DMI that removes all the numbers and inserts a commercial number.
If I busy the XNET trunk and call the speed call from my desk phone, the call gets routed to the E1.
However, If I dial the speed call from Nupoint while XNET trunk is busy, I get the message "I'm sorry, extension 5605000 is not available.
I can call the speed call from Nupoint if it goes to just one route - either XNET, or E1, but not a route list.
Any idea what I'm missing?