Hi all
Just wonder if you can help, I have been assigned task to configure our Micollab client to become ACD agent
1. first about license, with the extension (UC endpoint device type) that is using Micollab, the ACD Enabled option is grey out. This option is only available if I set device type to use IP Devices license. How can I enable this option with UC endpoint type or I need a special license for this
2. Any steps of how to configure the extension to become ACD agent, mainly the ability from Micollab client to log in/log off from the agent group/queue, button to make it busy
3. Have you used the Ignite software and if it is benefit to use this in parallel with Micollab client?
thanks for reading and hope someone can shed the light