Author Topic: Emergency call configuration on Mitel MXEIII (7.2)  (Read 2205 times)

Offline saliou-ab

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Emergency call configuration on Mitel MXEIII (7.2)
« on: May 04, 2017, 09:29:48 AM »
Dear All,

I'm Trying to activate the Emergency feature on my Mitel MiVoice MXeIII 3300ICP (release 7.2).

I've created a hunt group in the Emergency type.

I've defined the route for Emergency and Panic Emergency numbers.

I've defined the ARS Digit Dialed

But it is not working properly. If I dial 999 or 9999:

1- sip phones are displaying (failed to establish connection) before sending the Emergency request then rings to the console as Emergency call.

2- Mitel phones are displaying Error and not sending the emergency call to the Console.

I can't find what I've missed.

Please help to correct this configuration.

Will it be possible to the correct configuration procedure steps?

Thanks in advance.
« Last Edit: May 04, 2017, 10:00:34 AM by saliou-ab »


Offline saliou-ab

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Re: Emergency call configuration on Mitel MXEIII (7.2)
« Reply #1 on: May 05, 2017, 01:30:06 PM »
For the question I mean the correct configuration steps.

Offline ralph

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Re: Emergency call configuration on Mitel MXEIII (7.2)
« Reply #2 on: May 06, 2017, 10:30:43 AM »
In maintenance do a "DGT Tr 999" and "DGT Tr 9999".
Be sure the call is going out the trunk group you think it should.

Ralph

Offline saliou-ab

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Re: Emergency call configuration on Mitel MXEIII (7.2)
« Reply #3 on: May 09, 2017, 10:28:45 AM »
Yes it seem to be correct.

when I use the command "DGT TRACE 9999" I get the following result:

DGT Trace started:                                                             
9999 : ARS 9999 +  0, ARS 9999 +  0, Route (4)                                 
DGT Trace completed.                                                           


This route is matching my configuration.

But if I put "DGT TRACE 999" the result is as follow:

DGT Trace started:                                                             
Termination cannot be determined, more digits are required.                     
DGT Trace completed.

Thanks

Offline mszodiac

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Re: Emergency call configuration on Mitel MXEIII (7.2)
« Reply #4 on: May 09, 2017, 12:01:14 PM »
Is "999" entered in your ARS digits dialed with "0" digits to follow?

Offline saliou-ab

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Re: Emergency call configuration on Mitel MXEIII (7.2)
« Reply #5 on: May 09, 2017, 01:07:36 PM »
correct.

Offline x-man

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Re: Emergency call configuration on Mitel MXEIII (7.2)
« Reply #6 on: May 09, 2017, 01:38:00 PM »
Use digit mod to add a 9 in when you dial 999 using a separate route.

Offline ralph

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Re: Emergency call configuration on Mitel MXEIII (7.2)
« Reply #7 on: May 10, 2017, 08:29:07 AM »
I think you could also program a system speed dial to handle it.

Ralph


 

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