Author Topic: Limitation of how many agents can be in one queue  (Read 857 times)

Offline pacifichydro

  • Jr. Member
  • **
  • Posts: 34
  • Country: au
  • Karma: +0/-0
    • View Profile
Limitation of how many agents can be in one queue
« on: April 10, 2017, 09:20:23 PM »
Hi all

I just wonder if any of you can respond to this query:

I would like to know

1. How many agents can be in one call queue (ACD agent, call pick up queue)
2. Any limitation of one single agent can belong to maximum of how many queue

regards

hung nguyen


Offline boycey9

  • Full Member
  • ***
  • Posts: 182
  • Karma: +4/-0
    • View Profile
Re: Limitation of how many agents can be in one queue
« Reply #1 on: April 18, 2017, 12:31:02 PM »
Depends on your setup, Open your help files from the MCD and search for ACD Planning and you will find a description of the different controllers and their relevant resources


 

Sitemap 1 2 3 4 5 6 7 8 9 10