Author Topic: how to get two 3300 units to reconnect after network outage  (Read 3546 times)

Offline chris_s

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Re: how to get two 3300 units to reconnect after network outage
« Reply #15 on: March 23, 2017, 04:33:36 PM »
ping works fine, can ping each from the other

ran the busy and the rts, still showing OOS



Offline v2win

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Re: how to get two 3300 units to reconnect after network outage
« Reply #16 on: March 23, 2017, 04:42:36 PM »
This is a long shot but go into the ICP/PBX networking on each element and change the IP address to something else then save it then change it back.


I have never had one not recover on its own before.

Offline sarond

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Re: how to get two 3300 units to reconnect after network outage
« Reply #17 on: March 23, 2017, 09:23:54 PM »
I've had an issue before similar to this and it end up being a problem with the VPN.

There was some sort of routing issue. I can't remember any further but get the VPN checked as well.

Offline VinceWhirlwind

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Re: how to get two 3300 units to reconnect after network outage
« Reply #18 on: March 23, 2017, 10:35:10 PM »
My first thought would be to blame the network, but his ping succeeds, so there is no layer2 or layer3 issue.
 
I'd be looking closely at the trunk config next....

Offline chris_s

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Re: how to get two 3300 units to reconnect after network outage
« Reply #19 on: March 23, 2017, 10:48:10 PM »
I tried changing the ICP/PBX addressing, then changing it back, no luck.
tried rebooting routers on both side, no luck

I can ping both devices FROM the other device via maintenance commands. I'm no packet monkey, but IMHO connectivity is connectivity *shrug* in fact I am accessing the web console of the remote unit via the VPN (either direct via web, or by RDP'ing into a server on that side and using web there)

I'm supposed to have the local mitel service providers coming by tomorrow to fix it, I will be watching carefully and reporting back here.

Offline petr.necas

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Re: how to get two 3300 units to reconnect after network outage
« Reply #20 on: March 24, 2017, 04:12:31 AM »
Don't you have your network NATed?

Offline sarond

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Re: how to get two 3300 units to reconnect after network outage
« Reply #21 on: March 24, 2017, 06:26:57 AM »
In my case I'm not sure if it was the far end MCD that responded to the ping, it may have been something else that was misconfigured in the core.

Offline ZuluAlpha

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Re: how to get two 3300 units to reconnect after network outage
« Reply #22 on: March 24, 2017, 08:45:58 AM »
I'm going to file this in the "long shot" category, but I've had systems that could see each other and were convinced the others were in alarm, when in fact they weren't. Our solution ended up being in SNMP Configuration. We changed "Enable SNMP Agent" to no, let it sync, then changed it back to Yes and all was good.

Offline chris_s

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Re: how to get two 3300 units to reconnect after network outage
« Reply #23 on: March 28, 2017, 04:37:04 PM »
very unsatisfying resolution, ONE more reboot of each 3300 unit and they decided to start working


 

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