Help with Nupoint Call Director Call Flows and logged out hot desking user

[jaustill]

I have set up a Nupoint Call Director Call Flow for a hot desk user.

Everything works great as long as they are "Logged in" to a phone. If they are logged in when someone calls the extension and they do not answer the call goes to their voicemail.

However if they are "logged out" their voicemail NEVER picks up, just constant music and Mitel's "We appreciate your patience" or "continue to hold" prompts.

What do I configure to have their calls to their extension go to their voicemail when they are not logged in to any phone?

[VinceWhirlwind]

What sends it to voicemail? A Call Forward Busy/No Answer or Call ReRouting 1st Alternative?

[jaustill]

I am a Mitel admin newbie.
A Call Flow busy/no answer is supposed to go to the Daily Greeting

This is what I can find for one of our Hot Deskers:
On our Mitel 3300MXeIII MiVoice Business
under "Call Rerouting"
Number - 276 (The number refers to a Hot Desk ACDII agent (Mobile DN).)
Call Rerouting - Day 1
Call Rerouting - Night1 1
Call Rerouting - Night2 1
Call Rerouting DND Type - All
Call Rerouting - 1st Alt. 19
Call Rerouting - 2nd Alt. 2
-------------------------------------------------------
Call Rerouting Always Alternatives
Always Alternative Number 1
Originating Device DID No Reroute
Originating Device TIE No Reroute
Originating Device CO No Reroute
Originating Device INT No Reroute
Directory Number [ is blank ]
-------------------------------------------------------
Call Rerouting Always Alternatives
Always Alternative Number 2
Originating Device DID Reroute
Originating Device TIE Reroute
Originating Device CO Reroute
Originating Device INT Reroute
Directory Number [ 600 ]- (The number refers to a Hunt Group) (which is nupoint)
-------------------------------------------------------
Call Rerouting First Alternatives
First Alternative Number 19
Busy / DND DID This
Busy / DND TIE This
Busy / DND CO This
Busy / DND Int This
No Answer DID Last
No Answer TIE Last
No Answer CO Last
No Answer Int Last
Directory Number [ 1276 ] (The number refers to a Non Prime Broadcast Group.)
-------------------------------------------------------
Call Rerouting Second Alternatives
Second Alternative Number 2
Busy / DND / No Answer DID This
Busy / DND / No Answer TIE This
Busy / DND / No Answer CO This
Busy / DND / No Answer Internal This
Directory Number Routed To [ 600 ]
-------------------------------------------------------
Hunt Group 600
Hunt Group Type VoiceMail
-------------------------------------------------------

[ZuluAlpha]

What does 1276 appear on? Sounds like callers are getting in to a queue, at which point the rerouting will stop.