Hi
I am struggling with getting a call into a NuPoint voicemail box when directed through MiCC IVR, call flow is as follows
Multicall key 6414 is call rerouted always to a hunt group 1959 with the IVR Ports as members, a workflow is setup with schedule that forwards to various locations, one of which I want to be the voicemail box 6414. I thought this would be easy as 6414 is the first rung device so would go there automatically. What's happening is the voicemail answers and asks for a mailbox number!
If I call reroute 6414 directly to voicemail it goes to the mailbox as expected so I know that's working. it seems to be losing the first rung device once it has gone into the IVR so I thought I would try creating a nametag hunt group with * in front but that doesn't work either.
Not sure what's going on, anyone got any suggestions?