Forward Voice Mail envelope with voice mail

[hlcio]

Hey folks I'm new to the forum as well as maintaining a Mitel 5000 system.  I've had great support from my vendor but have hit upon a need we  have not found the solution to.   When a Voice mail is left in our receptionist mailbox it has the correct envelope data (call date, time and caller-id) however when the receptionist forwards the voice mail to the correct extension / voice mailbox, the envelope information is replaced with that of the receptionist extension and date/time of the forwarding.

How can I set the system to forward the original envelope information with the initial voicemail?
Thanks
Paul

[acejavelin]

You can't... Setup Vmail to Email and forward the email with attachment, it will include in the original timestamp.

[dwayneg]

Sorry, when you forward it becomes a new message.  There's no room for what would essentially be 2 envelopes (original and forwarded).  If that's absolutely essential the best solution would be for the receptionist's mailbox to also send her an e-mail, then fwd the e-mail to the user.