Author Topic: Delay when calls are answered and when caller can hear (Read 1284 times)

berkley · « **on:** February 23, 2017, 09:56:45 AM »

When employee, answers the phone and introduces themselves to the caller, i.e.. thank you for calling xyz co, this is john, the caller only hears the name john and the first part.

These are analog trunks. Software version is 6.1.3.27

Thank you for any help!!

DND ON · « **Reply #1 on:** February 23, 2017, 05:57:16 PM »

Is Caller ID enabled on the trunks, but not actually in use?

Tech Electronics · « **Reply #2 on:** February 24, 2017, 10:22:41 AM »

Berkley,

Are the users wearing headsets?

Thanks,

TE

cholzhauer · « **Reply #3 on:** February 24, 2017, 12:45:17 PM »

I think TE's right...we had this issue with certain headsets and had to enable a flag to make them work.

berkley · « **Reply #4 on:** February 24, 2017, 07:13:40 PM »

Some users are using Mitel headsets, but not all, and last time I was there the CID was working. I sent an email to find out if CID is still working.

Tech Electronics · « **Reply #5 on:** February 27, 2017, 09:22:43 AM »

Berkley,

What I was getting at was that some headsets have a powersaver mode so Headset Connect tone works to fix the issue.

Thanks,

TE

berkley · « **Reply #6 on:** February 27, 2017, 06:06:55 PM »

Thank you for the info I'll check it in the am and let you know what I find.

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Author Topic: Delay when calls are answered and when caller can hear (Read 1284 times)

berkley

Delay when calls are answered and when caller can hear

DND ON

Re: Delay when calls are answered and when caller can hear

Tech Electronics

Re: Delay when calls are answered and when caller can hear

cholzhauer

Re: Delay when calls are answered and when caller can hear

berkley

Re: Delay when calls are answered and when caller can hear

Tech Electronics

Re: Delay when calls are answered and when caller can hear

berkley

Re: Delay when calls are answered and when caller can hear