mcd 7.2 Locked IP devices

[Crowtalks]

I am programming a 3300 7.2 that has a NuPoint, so all IPs are Multi-devices. I have hooked up a couple of 5340e phones for testing calling and they both show LOCKED. I have checked the COS, I have verified they both are actually built as 5340e devices and I have the interconnect and tenant populated. They can't even call each other, much less place a call externally (except for 911, that call completes)

I have looked in maintenance  using LOCATE Feature extension [number], it shows:
IP Device ID:    1                                                             
Circuit Location : 1 3 1 1 1                                                   
Extension : 3221                                                               
Active Features :                                                               
Phone Lock: UnLocked                                                           
Service Level: Multi-device                                                     
MAC Address : 08:00:0F:88:85:90                                                 
Zone ID: 1 

Any ideas?

[johnp]

Did you create the multi device group?

[Crowtalks]

If I have to create a Multi-device group on the 3300...then the answer is no. The last time I installed one, I was configuring the sets as FULL.

Does this happen in Group Programming?

Thanks, Jim

[Crowtalks]

I looked up Multi Device User groups in Edocs...thanks for the tip, johnp

[Crowtalks]

I admit that I have never had to program an IP phone as a multi-device just to get it to work. I went to multi device group and when I try to program a pilot number that is not a DN, it says: A Pilot Number must be assigned to a mulitline IP set.

When I try to use an existing IP set DN, it says: All Multi-device user licenses allocated to this node have been used.

I have 188 Multi-device user licenses and I have used about 60 so far.

Any ideas?

Thanks, Jim

[Crowtalks]

I figured it out, I forgot to allocate the licenses...

Jim

[acejavelin]

Is this standalone or with MiCollab? MiCollab, if configured properly, should be running the show, you build and manage users there, and a few quick templates and you can build all these users in minutes.

I'm just guessing you have MiCollab because you likely have UCC licenses, sounds like something is missing here.

[ZuluAlpha]

I figured it out, I forgot to allocate the licenses...

Jim

I have locked phones out before because I had 5320 set for the type in the 3300 but the phone itself was a 5320e, or even a 5340.

[Crowtalks]

It is an install with the MCD and a MiCollab NVM...1st MiCollab rodeo for me...

Thanks, Jim

[acejavelin]

It is an install with the MCD and a MiCollab NVM...1st MiCollab rodeo for me...

Thanks, Jim

First one is a real learning experience... gets easier the second and third go around.