Help with "The ACD view is an optional component for MiCollab Client."

[jaustill]

I am trying to add ACD view to the Micollab client version 7.2
I have setup ACD under MiCollab Client Service Configuration
The instructions say - The ACD view is an optional component for MiCollab
Client.
Is this an item to purchase or something that needs to be setup?

[JasonTaylor]

I am trying to add ACD view to the Micollab client version 7.2
I have setup ACD under MiCollab Client Service Configuration
The instructions say - The ACD view is an optional component for MiCollab
Client.
Is this an item to purchase or something that needs to be setup?

Hey, I asked a similar question not long ago for a new install with MiCollab and Ignite integration and I was told to keep it off. You can enable and add ACD groups/agent groups on the server which will show in the client but from memory it only supports classic ACD and not hotdesking agents.

[jaustill]

I found it so I am making notes here:
In the MiCollab server-manager [ which used to be called the Mitel Applications Suite (MAS) ] under "Applications" select "MiCollab Client Service" next click the "Configure MiCollab Client Service" button on the "MiCollab Client Service Administration" page next select the "Accounts" tab then click the account you want to edit next expand "Account Settings" and then check the box in front of "Enable ACD features in client"

Still not working correctly yet, but the little ACD head with headphones is now in the MiCollab client

[johnp]

Still not working correctly yet, but the little ACD head with headphones is now in the MiCollab client

Not much to go on. This only works for traditional agents from what I recall and there is additional programming in Micollab for acd groups that may need doing