Good Afternoon,
We are slated to get some crippling ice Sunday into Monday here in the Midwest. My Contact Center has to maintain operation no matter what, even if only a few employees show up. I have an emergency message I can play which directs all calls to voicemail (In the event of tornadoes).
I am wondering if there are any threshold settings to dictate how many calls can hold. For instance, only allow 5 callers to queue, anything over would be directed to a voicemail explaining due to inclement weather we are unavailable to leave a message.
Any input, or other creative solutions would be greatly appreciated.
