Hi,
We have an IT support team of 5 people. Currently each has an internal extension which is published and well as the IT support number which is a multicall on all their phones.
I would like to be able to set the system up so that when any of the IT team dial internally the display on the receiver will show the IT support number or the name IT Support but not the users internal extension. We then plan to change our internal numbers for the IT team so that they are not known within the business and people will have to call the IT supoprt number to contact them.
Is this possible? I have managed to conceal the number so it shows "private" but I'd like it to be more friendly than this.
Cheers