Hello,
We are currently using the embedded voicemail like an IVR system and we have one PRI pointed at the VM. I had a complaint last week about a customer who every time they called in and would press 1 to get to a live person the system would just cut off I guess. We had no other person reporting this error and the PRI vendor had no logs during this time frame nor did I see anything in the PBX logs. Is there any other way to validate this behavior?
Thanks,