Author Topic: Seeing what prompts a caller hits in the IVR  (Read 1006 times)

Offline fishermitchellg

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Seeing what prompts a caller hits in the IVR
« on: December 22, 2016, 02:32:01 PM »
Does anyone know of which reporting is available to see what prompts a caller is pressing in the IVR? I'm trying to figure out how far into the automated system a caller goes before they either drop off or stop hitting prompts and just opt to be transferred to a live agent.

I'm sure there are logs somehwere with this, but I am hoping there is some canned reporting somewhere with this info.

Thanks for any help!


 

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