Author Topic: Call log?  (Read 938 times)

Offline cholzhauer

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Call log?
« on: December 02, 2016, 08:20:19 AM »
I'm wondering if the phone system stores a log of the path a call took...I have someone asking why a call was routed to a certain spot, and rather than stepping through programming, I'd like to pull up the log and have the phone system tell me what happened.


Offline dwayneg

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Re: Call log?
« Reply #1 on: December 02, 2016, 09:18:09 AM »
You can see call path in Call Center Suite reporting, but not easily available otherwise.


 

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