Author Topic: MCD 3300 sending ring group directly to vm after 2:30 PM  (Read 1295 times)

Offline Crowtalks

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MCD 3300 sending ring group directly to vm after 2:30 PM
« on: December 20, 2016, 12:44:54 PM »
Customer wanted a new ring group set up to ring with voicemail overflow between 6:30 - 2:30, but they want it to go directly to voicemail after 2:30. My old mind can't recall how to force it to night schedule...

Thanks, Jim


Offline acejavelin

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Re: MCD 3300 sending ring group directly to vm after 2:30 PM
« Reply #1 on: December 20, 2016, 01:04:33 PM »
Customer wanted a new ring group set up to ring with voicemail overflow between 6:30 - 2:30, but they want it to go directly to voicemail after 2:30. My old mind can't recall how to force it to night schedule...

Thanks, Jim
Give everyone a group presence key for the group, if everyone logs out of the group it will go to the overflow point.

Offline johnp

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Re: MCD 3300 sending ring group directly to vm after 2:30 PM
« Reply #2 on: December 20, 2016, 03:14:15 PM »
The latest version of MCD has better scheduling for things like this

Offline Crowtalks

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Re: MCD 3300 sending ring group directly to vm after 2:30 PM
« Reply #3 on: December 20, 2016, 06:44:40 PM »

[/quote]
Give everyone a group presence key for the group, if everyone logs out of the group it will go to the overflow point.
[/quote]

Are we talking ACD or can I do that with a simple ring group?

Jim

Offline VinceWhirlwind

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Re: MCD 3300 sending ring group directly to vm after 2:30 PM
« Reply #4 on: December 20, 2016, 06:58:44 PM »
I do it with Ring Groups - just give them a "Group Presence" key on their handsets and get on the Controller and view the ring group member presence when you press the key on and off.

Offline Crowtalks

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Re: MCD 3300 sending ring group directly to vm after 2:30 PM
« Reply #5 on: December 20, 2016, 07:34:13 PM »
OK, awesome. I installed this and a couple of other 3300 systems four years ago and except for a couple of upgrades, the customers haven't really wanted much in the way of change to the day night schedules and I had almost forgotten how set schedules...this solution, however, sound like it is easier than scheduling. Thanks guys!


 

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