Using PRI. Having trouble with a user that I recreated. I have made their settings identical to mine in nearly every respect.
DEE:
Step 1 > Ring duration 24 sec > Destination 1 Mobile
Step 2 > Ring N/A > Destination 1 Voice Mail
Previously, Step 1 would ring the desk as Destination1, then mobile as Destination2 (twinning never worked with that), and Step 2 Destination 1 was voicemail. This setup stopped working, so I cut the fat and told DEE to go straight to cell phone.
Associated Destinations table:
Type -- Destination -- Active -- MWI/Pullback
Desk -- (extension) -- Yes -- Yes
Mobile -- 1+areacode+number -- Yes -- No
Voice Mail -- 299 -- Yes -- No
Which is identical to my personal setup, with obvious exceptions of extension and cell phone #, although my cell is long-distance and theirs is local. I am not prefixing cell phone numbers with 8 since that was never needed.
When I call my extension w/DDE from my cell phone, it works perfectly. When I call theirs w/DDE, it goes straight to voicemail.
Most irritatingly, I will go through the rigor of setting up their phone and it will work for a few hours, then the next day when I come in it's broken and goes straight to Voicemail.
Any help is greatly appreciated. Thanks in advance.