5330 - static IP - waiting for ack

[inlagian]

Hi guys - my first 5k install so I'm trying to feel my way through this, 17 * 5330s all with statically assigned ip addresses, all of the other handsets are ok but I just have one which at about 2.30pm goes off-line with the message 'waiting for ACK' after about 90 mins comes back.

I thought it might be an ip conflict so changed the IP address - 10 mins later bang on 14:30 it drops again.

-01:051- 14:17 21-03 M2049 INF HW CP ID(1:'204'): Application Data and Control Disconnected From Minet IP Keyset Device
-01:052- 14:17 21-03 M2002 INF HW CP ID(1:'204'): Off-Line From Minet IP Keyset Port
-01:053- 14:17 21-03 M2002 INF HW CP ID(1:'204'): Off-Line From Minet IP Keyset Device
-01:054- 14:19 21-03 M2002 INF HW CP ID(1:'204'): On-Line From Minet IP Keyset Port
-01:055- 14:19 21-03 M2002 INF HW CP ID(1:'204'): On-Line From Minet IP Keyset Device
-01:056- 14:19 21-03 M2049 INF HW CP ID(1:'204'): Application Data and Control Connected From Minet IP Keyset Device
-01:057- 14:19 21-03 M6133 WRN EG CP '204' : HTML App Help Not Found For Device Type 5330

This is the message in the message print output.

Any pointers appreciated

[inlagian]

Turned out to be an issue with CAT5 cabling. Replaced and problem resolved.

[sarond]

thanks for the feedback.
always good to know the solutions to a problem.

[alex053]

just wanted to add to this post.  had an issue with a site that was going up and down, all phones would sit at Waiting for ACK and we couldnt log into the system until we reset.  i saw this post and changed the cable from the phone system to the switch and all the phones came back up.  Im hoping this is the final fix as we swapped out all the hardware and upgraded the software as well.