We have a 3300 with our receptionists using 5324 sets with 2 5448 PKM expansions.
When they are in a call you cannot use the 5448 buttons unless it is a call transfer.
What we are trying to do is give them the ability to transfer to voicemail directly. What they do is press the transfer button, then press a speedcall to extension 1002 (this is the voicemail direct deposit extension) and then we would like them to press the button on the 5448. However they cannot. The buttons are disabled.
Anyway to keep the 5448 buttons enabled all of the time?
Also, is there a way to program one of the softkeys on the 5324 to send call transfer + 1002?
Thanks.