System Speed Call not making it to VoiceMail

[tommyclowers]

Ralph,
 How do I check the COS of the VM ports and the Trunk ports?

[tommyclowers]

To make things worse, I have 2 other users setup the exact same way as the trouble extension but the other 2 users work perfect; accept calls from internal and external that then forward to their external numbers and make it to their external voicemail.

just something with this one extension.

All 3 users are setup with the same COS and COR

[ralph]

To make things worse, I have 2 other users setup the exact same way as the trouble extension but the other 2 users work perfect; accept calls from internal and external that then forward to their external numbers and make it to their external voicemail.

The reason that works is because the other cell phone networks are not providing answer supervision.  The PBX thinks the call was answered as soon as the call hits the cell network.

Look in the station service assignment form for the COS of the VM ports.

Ralph

[johnp]

Find out port extensions, got to users advanded and search station attributes for cos of vm. Check trunk attribs for the thee trunk to find it cos. Didn't get an answer to whether this was EMEM vm