Just had a look in the Resiliency Policy, currently I have Hunt groups, pickup groups and page group as Not Resilient! key assignment is also not reslient - could that have an affect on the multicall?
Is it safe for me to flick these options?
SDS in not enabled on any controller.
Thanks again, I am using all this to build up evidence against the vendor for the poor standard of the install which we are yet to pay for...