Author Topic: Ring group to embedded voicemail to keys on multiple keys  (Read 1605 times)

Offline maxbernard

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Ring group to embedded voicemail to keys on multiple keys
« on: October 17, 2016, 03:49:58 AM »
Mitel MiVB 7 with embedded voicemail.
 Hello

 This is an old one.

 DDI = 02034567890 which speed calls 7890 to 1771 (IVR)then schedule to message then to a ring group 6336.
 6336 if unanswered after 20 seconds goes to ACD path 5999 with interflow to 5998 which is a key on a phone. 5998 is a voicemail box and keys on phones are message waiting for 5998.
 Level 7 on MCD with embedded voicemail (no Nupoint).

 I have looked online and can see people using nametag groups but this doesn't work if you want the voicemail under a key.

 Question: IS THERE A WAY OF USING A RING GROUP DIVERTING TO VOICEMAIL WITH KEYS ON MULTIPLE PHONES FOR THE VOICEMAIL WITHOUT USING AN ACD PATH.
 I HAVE TRIED THE NAMETAG BUT IT WILL NOT ALLOW YOU TO PUT A KEY UNDER THE DEVISE?


Offline VinceWhirlwind

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Re: Ring group to embedded voicemail to keys on multiple keys
« Reply #1 on: October 17, 2016, 06:44:55 PM »
can you make 5998 a phantom extension, CFA to VM, and then create the MWI key?

Offline johnp

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Re: Ring group to embedded voicemail to keys on multiple keys
« Reply #2 on: October 17, 2016, 06:48:14 PM »
Nametag is used to break the original number dialed. Also ACD does this, if set up correctly


 

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