yes, they are analog lines. When you say bad trunk are you referring to the actual analog line or something on the PBX? I had a representative from telco onsite yesterday and that's who I was testing with. He made a bunch of calls by unplugging the line from the pbx so from the patch panel out he claims there was no issue. Then once he put the line back into the pbx we tested by grabbing just the trunk via *99 trunk number and that had no issues but dialing 9 then local number 1 out of 20 calls would have this issue.
When I ran the line test built into the PBX this morning against all my lines they all come back as RED for status and unknown for settings. According to the manual, indicates bad line. He never mentioned what the top of the displayed showed so maybe I can find out today.
Thanks,