I'm logged into the backend of our MAS Server. I can pull up the account of a user and go to Chat History.
I click show chat history and after a bit it displays the history of that users chats, however, it only gave me a specific period of time, say, April 2014 - Sept 2014. There was a message in red next to the Chat History area that said Chat history abbreviated. Download to see full history.
So I downloaded and got the exact same time frame, nothing "full" about it.
Any idea how to access the entire chat history for a user?