Mitel Voicemail

[emmalj]

Afternoon All

I hope you are well?

We have a Mitel 3300 system on site with no voicemail setup for any user at all - however I have had one user complain to me that an outsider tried to make a call to them and there mailbox was full and wasn't able to get through. With voicemail not setup on any phones how am i suppose to go in and clear these if at all?

Need anymore information then please let me know

Thanks
Emma

[ralph]

Check to see if you have mailbox '0'.

Ralph

[emmalj]

Hi Ralph, thanks for getting in touch .... how would I go about doing this? I have dialled 600 then 500 which does say Voicemail attendant then states I need a password which I've no idea what that is?

[ralph]

You'll need to log into the system via your web browser.
Go to the Voicemail section, then mailbox section.
You probably only have 2 mailboxes.
0 & 9999

edit 0, change your PIN then you can dial into your auto attendant, press *0 to log in.

Having said all that, if you don't know how to log into your system via browser then you'll need to contact your VAR and have them take a look.  They need to figure out why calls are going to voicemail if you're not supposed to have it.

Ralph