In your MiCollab Client, if you go to "Manage Account", you can click on the little gear symbol and get a "Phone Connection" window which allows you to "connect" MiCollab to the phone which gives you a kind of GUI for configuring your phone keys.
Some time ago, all the people who used this functionality (which isn't a large proportion of the users) say they all lost it and it no longer connects.
I'm thinking of the first two obvious things:
1/ We upgraded all controllers to v7.2, but the MiCollab is still on v6
2/ The Windows guys are always changing stuff on the desktops, not to mention Windows updates, so maybe it is a changed security setting?
Before I try flicking this to the Windows guys, does anybody think 1/ could be the problem? Or something else?