Poll

Why IP Phone resetting?

Streamline
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3300 MXE III
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Author Topic: 3300 MXE III MiVoice  (Read 1299 times)

Offline sadic

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3300 MXE III MiVoice
« on: September 15, 2016, 11:05:01 PM »
Hello there,

I was using Mitel Streamline attached to 3300 MXE III (MiVoice) for IP phones. The problem I have is that the IP phone is resetting, but not simultaneously. I looked at it in Maintenance logs and it said "Device move detection The IP device, DN 428 moved from CDP L2 MAC 04:18:D6:AE:30:B7, CDP port br0, CDP LP IP address192.168.80.234 to CDP L2 MAC Unstable, CDP Port Unstable, CDP L2 IP address:"

Any ideas.

thanks.


Offline VinceWhirlwind

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Re: 3300 MXE III MiVoice
« Reply #1 on: September 15, 2016, 11:35:17 PM »
I blame the cabling.

Offline acejavelin

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Re: 3300 MXE III MiVoice
« Reply #2 on: September 16, 2016, 09:13:12 AM »
Hello there,

I was using Mitel Streamline attached to 3300 MXE III (MiVoice) for IP phones. The problem I have is that the IP phone is resetting, but not simultaneously. I looked at it in Maintenance logs and it said "Device move detection The IP device, DN 428 moved from CDP L2 MAC 04:18:D6:AE:30:B7, CDP port br0, CDP LP IP address192.168.80.234 to CDP L2 MAC Unstable, CDP Port Unstable, CDP L2 IP address:"

Any ideas.

thanks.
Normally when I see Unstable it is a connection issue, a switch loop, redundant/aggregation link switching or routing traffic "oddly" , but since these units are on Streamline the chances are lower that is the case (assuming they are co-located with the 3300). I would verify networking for switchloops and reboot the Streamline unit.

TBH, if I see a Streamline unit fail, it is usually a hard failure like 12 ports go dead, rarely intermittent issues if at all.

Offline sadic

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Re: 3300 MXE III MiVoice
« Reply #3 on: September 18, 2016, 09:36:19 PM »
Thanks for the reply, we tried already to re-cabling all ip phone but still the same issue. I think the problem is the steamline unit.


 

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