Author Topic: Mute Button beeps when pressed  (Read 1665 times)

Offline Suavie

  • Contributer
  • *
  • Posts: 20
  • Country: us
  • Karma: +1/-0
    • View Profile
Mute Button beeps when pressed
« on: April 21, 2016, 02:32:50 PM »
Customer is complaining that when the mute button is pressed it beeps (only once). This is the first time I noticed it or had a complaint about it. They have a MiVoice 250 (Mitel 5000) with 8568 digital phones.

The troubleshooting I did so far, was checked the System > Flag > Disable Mute Confirmation Tone. It's not the confirmation tone. I checked Station Flags and Features and can't find what it could be. It's probably something right in front of me. Anyone have any ideas? Thanks in advance.


Offline Tech Electronics

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2983
  • Country: us
  • Karma: +89/-1
    • View Profile
Re: Mute Button beeps when pressed
« Reply #1 on: April 22, 2016, 07:53:52 AM »
Suavie,

Mine only does it if the Disable Mute Confirmation Tone is set to No. When it is set to Yes then I don't hear it on the Mitel 5000 phone. In either case I don't hear it on the far side of the conversation.

System > Flags > Disable Mute Confirmation Tone: Yes

Which side is hearing this and what version of software is the system running?

Thanks,

TE

Offline k.parrent

  • Contributer
  • *
  • Posts: 21
  • Karma: +0/-0
    • View Profile
Re: Mute Button beeps when pressed
« Reply #2 on: September 02, 2016, 09:18:30 AM »
Suave
Did you find a resolution to this?
I have a customer with a mix of 8568/8528 phones. They are on R6.1 and they are telling me that they hear a beep when mute and unmute are pressed during intercom calls. I have called in from the outside and had them mute and unmute and I hear nothing. I have verified that the disable mute confirmation flag is set to yes.


 

Sitemap 1 2 3 4 5 6 7 8 9 10