Hello. I have a RAD greeting which plays to users at the beginning when dialing an external number. The whole RAD greeting should be played, after which the user is redirected to an agent. However, users are redirected to agents, before listening to the whole RAD greeting. Setting the Answer Plus Message Length Timer to 30 (the RAD greeting is 20 sec), does not fix the problem and users aren't able to listen to the whole RAD greeting. Is there any other setting I can change to make sure that the whole RAD greeting is played, before an agent's phone rings? Thanks.
Below are the COS settings which have been currently applied to the RAD greeting:
RAD
Answer Plus Delay To Message Timer: 10
Answer Plus Expected Off-hook Timer: 60
Answer Plus Message Length Timer: 30
Answer Plus System Reroute Timer: 0
Recorded Announcement Device: Yes
Recorded Announcement Device - Advanced: Yes
Below are all the COS settings applied to the RAD greeting:
Class of Service Options
Class Of Service Number: 16
Comment: RAD greeting
ACD
ACD Agent Behavior on No Answer: Logout
ACD Agent No Answer Timer: 0
ACD Make Busy on Login: No
ACD Silent Monitor Accept: No
ACD Silent Monitor Accept Monitoring Non-Prime Lines: No
ACD Silent Monitor Allowed: No
ACD Silent Monitor Notification: No
Follow 2nd Alternate Reroute for Recall to Busy ACD Agent: No
Work Timer: 0
Announce
Call Announce Line: No
Off-Hook Voice Announce Allowed: No
Handsfree AnswerBack Allowed: No
Busy Override
Busy Override Security: No
Disable Executive Busy Override Tone: No
Executive Busy Override: No
Call Control Timer
Busy Tone Timer: 30
Dialing Conflict Timer: 3
First Digit Timer: 15
Inter Digit Timer: 12
Lockout Timer: 45
Call Duration
Call Duration: 12
Call Duration Forced Cleardown Timer: 0
Enable Call Duration Limit on External Calls: No
Enable Call Duration Limit on Internal Calls: No
Call Forwarding/Rerouting
Call Forward - Delay: 0
Call Forward No Answer Timer: 8
Call Forward Override: No
Call Forwarding (External Destination): No
Call Forwarding (Internal Destination): Yes
Call Forwarding Accept: Yes
Call Reroute after CFFM to Busy Destination: No
Call Forwarding Reminder Ring (CFFM and CFIAH only): No
Disable Call Reroute Chaining On Diversion: No
Group Call Forward Follow Me Accept: No
Group Call Forward Follow Me Allow: No
Third Party Call Forward Follow Me Accept: No
Third Party Call Forward Follow Me Allow: No
Use Held Party Device for Call Re-routing: Yes
Call Hold
Call Hold: Yes
Call Hold - Retrieve with Hold Key: No
Call Hold Remote Retrieve: Yes
Call Hold Timer: 30
Local Music On Hold source: No
Music on Hold on Transfer: No
Use Called Party Call Hold Timer: No
Call Park
Call Park Timer: 180
Call Park-Allowed To Park: Yes
Call Pickup
Allow Directed Call Pickup Of Attendant Call: No
Call Pickup Dialed Accept: Yes
Call Pickup Directed Accept: Yes
Call Privacy
Call Privacy: No
Calling Party Name Substitution: No
Name Suppression on outgoing Trunk Call: No
Privacy Released: No
Public Network Identity Provided: No
Call Waiting
Call Waiting Swap: No
ONS CLASS/CLIP: Visual Call Waiting: Yes
Campon
Auto Campon Timer: 0
Campon Recall Timer: 10
Direct Voice Call
Direct Voice Call - Accept: No
Direct Voice Call - Allow: No
Direct Voice Call - Maximize Volume: No
Display
After Answer Display Time:
Calling Name Display - Internal - ONS: Yes
Calling Number Display - Internal - ONS: Yes
Display ANI/DNIS/ISDN Calling/Called Number: Yes
Display ANI/ISDN Calling Number Only: Yes
Display Caller ID on multicall/keylines: Yes
Display Caller ID On Multicall/Keylines Timer: 5
Display Caller ID On Single Line Displays For Forwarded Calls: No
Display Dialed Digits during Outgoing Calls: No
Display DNIS/Called Number Before Digit Modification: No
Display Held Call ID on Transfer: No
Display Transfer Destination on Recall: No
Hot Desk External User - Display Internal Calling ID: No
Maintain Ringing Party During Recall: No
Non-Prime Public Network Identity: No
Originator's Display Update In Call Forwarding/Rerouting: No
Suppress Delivery of Caller ID Display between Sets: No
Suppress Delivery of Caller ID Display between Sets - Override: No
Suppress Display Of Account Code Numbers: No
Suppress Redial Display: No
Fax
Campon Tone Security: No
External Trunk Standard Ringback: No
Fax Capable: No
Return Disconnect Tone When Far End Party Clears: No
HCI
HCI/CTI/TAPI Call Control Allowed: No
HCI/CTI/TAPI Monitor Allowed: No
Hot Desk
Green BLF Lamp for Logged in Hotdesk User: No
Hot Desk External User - Allow Mid-Call Features: Yes
Hot Desk External User - Answer Confirmation: Yes
Hot Desk External User - Dial Tone on Call Complete : Yes
Hot Desk External User - Permanent Login: No
Hot Desk External User - Remote MWI Enable Feature Access Code:
Hot Desk External User - Remote MWI Disable Feature Access Code:
Hot Desk Login Accept: No
Hot Desk Remote Logout Enabled: No
Miscellaneous
Backlighting - Enabled: Yes
Clear All Features Remote: No
Force Device Busy If Any Line In Use: No
Handset Volume Adjustment Saved: Yes
Head Set Switch Mute: No
Multi-Color LED Support - Disable: No
Phone Lock: No
Reseize Timer: 180
Timed Reminder Allowed: Yes
User Inactivity Timer: 0
Paging
Group Page Accept: No
Group Page Allow: No
Loudspeaker Pager Equivalent Zone Override Security: No
Loudspeaker Pager Override: Yes
Pager Access All Zones: Yes
Pager Access Individual Zones: No
PC Port
PC Port On IP Device - Disable: No
RAD
Answer Plus Delay To Message Timer: 10
Answer Plus Expected Off-hook Timer: 60
Answer Plus Message Length Timer: 30
Answer Plus System Reroute Timer: 0
Recorded Announcement Device: Yes
Recorded Announcement Device - Advanced: Yes
Ringing
Delay Ring Timer: 10
No Answer Recall Timer: 25
Ringing Line Select: No
Ringing Timer: 180
SMDR
SMDR External: Yes
SMDR Internal: No
Trunk
ANI/DNIS/ISDN Number Delivery Trunk: No
DASS II OLI/TLI Provided: No
Public Network Access via DPNSS: Yes
Public Network To Public Network Connection Allowed: Yes
Public Trunk: No
R2 Call Progress Tone: No
Suppress Simulated CCM after ISDN Progress: No
Trunk Calling Party Identification: Yes
Trunk Flash Allowed: No
Two B-Channel Transfer Allowed: No
Voice Mail
COV/ONS/E&M Voice Mail Port: No
ONS VMail-Delay Dial Tone Timer: 5
Advanced
Account Code
Account Code Length: 4
Account Code Verified: No
Forced Non-Verified Account Code: No
Forced Verified Account Code: No
Non Verified Account Code: Yes
Attendant
Attendant Busy Out Timer: 12
SC1000 Attendant Basic Function Key: No
Conference
Conference Call: Yes
Disable Conference Join Tone: No
DND
Do Not Disturb: Yes
Do Not Disturb - Access to Remote Phones: Yes
Do Not Disturb Permanent: No
Emergency
Emergency Call - Audio Level for Set: Ringer
Emergency Call Notification - Audio: No
Emergency Call Notification - Visual: No
Group Presence
Group Presence Control: No
Group Presence Third Party Control: No
Hotel
Display VIP: No
Hotel Room Monitor Setup Allowed: No
Hotel Room Monitoring Allowed: No
Hotel/Motel Room Personal Wakeup Call Allowed: No
Hotel/Motel Room Remote Wakeup Call Allowed: No
Message Waiting
Message Waiting: Yes
Message Waiting - Disable Ringing Lamp Notification: No
Message Waiting Audible Tone Notification: No
Message Waiting Deactivate On Off-Hook: Yes
Message Waiting Inquire: Yes
Message Waiting Ringing Start Time Hour:
Message Waiting Ringing Start Time Minute:
Message Waiting Ringing Stop Time Hour:
Message Waiting Ringing Stop Time Minute:
Multiline Set Voice Mail Callback Message Erasure Allowed: No
ONS CLASS/CLIP: Message Waiting Activate/Deactivate: No
Miscellaneous
Auto Answer Allowed: Yes
Auto Release on Key Select: No
Brokers Call: No
Called Party Features Override: No
Check COR after PSTN Dial Tone: No
Dialled Night Service: No
Disable Send Message: No
Flexible Answer Point: No
Individual Trunk Access: Yes
Key A:
Key B:
Key C:
Key D:
Multiline Set Loop Test: No
Multiline Set Message Center Remote Read Allowed: No
Multiline Set Music: No
Multiline Set On-hook Dialing: Yes
Multiline Set Phonebook Allowed: Yes
Non DID Extension: No
ONS CLASS/CLIP: Set: No
ONS/OPS Internal Ring Cadence for External Callers: No
Override Interconnect Restriction on Transfer: No
Recall If Transferred to Original Call Destination: No
Redial Facilities: Yes
Use Default Billable Number For Trunk Calls: No
Voice Dial Preferred: No
Voice Mail Softkey: No
Phonebook
Phonebook Lookup - Default to User Location: No
Phonebook Lookup - Display User Location: No
Record A Call
Record-A-Call - Save Recording on Hang-up: No
Record-A-Call - Start Automatic Incoming Call Recording: No
Record-A-Call - Start Automatic Outgoing External Call Recording: No
Record-A-Call Active: No
