Thanks for the feedback. At least we are more confident that's it's not a bug.
Is there any utility to repair the database or is this more of a manual type of thing?
Also, can you point me to any documentation for the same?
We do have a local Mitel third party agent but it seems our software support with Mitel is expired and unless we renew, our options seem to be limited.
The Database Repair tool is built into Mitel System Administrations and Diagnostics utility in the tools menu (you may not have access to this menu option, it needs to be enabled in the settings and is disabled by default).
The process is pretty simple for a trained technician...
1) Backup the database
2) Do a repair with the Database Repair tool
3) Open the resulting file as an off-line database
4) Make the necessary changes to gateway
5) Do another Database Repair to verify the integrity of the database
6) Do a system restore to the system.
You do not need active software assurance or a support contract to do any of these things and, barring any unforeseen circumstances, any qualified Mitel technician should be able to perform this task in a standard one hour service call. Your total down time should be less than 20 minutes.
I would caution you that, although the process seems simple and the chances something will go wrong are remote, if something does go south it can be difficult to nearly impossible for an untrained person to rectify the situation in a short time frame. I would suggest contacting your vendor for a service call to perform this process.